By creating an account, clicking "I agree," or using any portion of the Approva platform (the "Platform"), you agree to be bound by these Terms of Service, the Service Level Agreement in Section 11, and our Privacy Policy. If you do not agree, do not use the Platform. These Terms apply to the organization you represent (the "Client") and to all authorized users of that organization.
Approva is an administrative assistance platform operated by AMSTRA Capital, LLC ("AMSTRA" or "Service Provider"). The Platform provides:
Approva provides administrative and organizational assistance only. It does NOT provide legal advice, legal representation, or regulatory compliance certification. AMSTRA Capital, LLC is not a law firm and no attorney-client relationship is formed by use of this Platform. Clients are responsible for verifying all eligibility, regulatory, and compliance requirements with their own qualified legal counsel.
Each account may be used only for grant applications on behalf of the registered organization. You may not use your account to prepare grant applications for other entities. You represent that you are authorized to bind the organization to these Terms.
Subscription fees are charged monthly or annually as selected at signup. Fees are non-refundable except as expressly provided in these Terms or required by applicable law. AMSTRA may adjust pricing upon 30 days' written notice; price changes take effect at the next billing cycle. Failure to pay fees may result in account suspension after a 10-day cure period.
Where AMSTRA provides post-award grant administration services, any associated administration fee shall be drawn exclusively from (a) the grant program's allowable administrative budget as permitted under the applicable grant program rules and 2 CFR Part 200, or (b) the Client's general or operating funds. Administration fees shall not be charged as a direct program cost to a federal award except where expressly permitted by the program.
AMSTRA's grant administration services are limited to: drawdown documentation support, reporting assistance, compliance documentation preparation, and program officer communication support. AMSTRA does not perform grant-funded capital or programmatic work, does not select contractors on the Client's behalf, and does not execute contracts on behalf of the Client.
All AMSTRA fees (subscription, flat-fee, and administration fees) are charged regardless of whether Client is awarded a grant. AMSTRA does not charge contingency fees or success-based fees tied to grant award outcomes. Client is responsible for payment whether or not a grant is awarded.
Client represents and warrants that:
THE PLATFORM IS NOT COMPLIANT WITH THE FBI CJIS SECURITY POLICY AND IS NOT AUTHORIZED FOR USE WITH CRIMINAL JUSTICE INFORMATION (CJI).
Client agrees that it will not enter, upload, transmit, store, or process any Criminal Justice Information (as defined in the FBI CJIS Security Policy) on the Platform. This prohibition applies to all users and all contexts. Law enforcement agency Clients must execute a separate CJIS System Use Prohibition & Platform Limitation Acknowledgment before activating portal access.
The Platform uses artificial intelligence to assist with grant research, worksheet completion, and application drafting. AI-generated content:
AMSTRA makes no warranty regarding the accuracy, completeness, or fitness for purpose of any AI-generated content. Client assumes all risk associated with reliance on such content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AMSTRA CAPITAL, LLC'S TOTAL CUMULATIVE LIABILITY TO CLIENT FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO AMSTRA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
IN NO EVENT SHALL AMSTRA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR GRANTS, EVEN IF AMSTRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AMSTRA IS NOT LIABLE FOR ANY GRANT DENIAL, GRANT DELAY, CLAWBACK, AUDIT FINDING, OR REGULATORY ACTION ARISING FROM CLIENT'S USE OF THE PLATFORM OR SUBMISSION OF A GRANT APPLICATION.
AMSTRA will use commercially reasonable efforts to maintain Platform availability of at least 99% calculated on a rolling monthly basis ("Uptime SLA"). Monthly uptime is calculated as: (total minutes in month − unplanned downtime minutes) ÷ total minutes in month × 100.
AMSTRA will provide at least 48 hours' notice via email before any scheduled maintenance that is expected to result in Platform unavailability. Scheduled maintenance windows will be conducted between 10:00 PM and 6:00 AM Eastern Time where possible. Scheduled downtime does not count against the Uptime SLA.
| Priority | Definition | Response Target |
|---|---|---|
| Critical | Platform inaccessible or data loss | 4 business hours |
| High | Core feature unavailable (sign-in, file upload) | 1 business day |
| Standard | Feature degraded or non-critical issue | 2 business days |
Business hours: Monday–Friday, 9 AM–5 PM Eastern Time, excluding federal holidays.
If AMSTRA fails to meet the Uptime SLA in any calendar month, Client may request a pro-rata service credit equal to the affected portion of that month's subscription fee. Credits must be requested within 30 days of the incident by emailing contactus@amstracapital.com. Credits are applied to future invoices and are not refundable as cash.
The Uptime SLA does not apply to downtime caused by:
AMSTRA retains Client data for a minimum of 3 years following the end of the Client subscription to support grant program reporting requirements (consistent with 2 CFR §200.334). After this period, data may be deleted. Client may export their data at any time by contacting contactus@amstracapital.com.
Clients bear independent responsibility for maintaining grant records in compliance with program requirements. AMSTRA's retention policy does not substitute for Client's own records retention obligations.
Either party may terminate this agreement with 30 days' written notice. AMSTRA may suspend or terminate access immediately for material breach (including violation of the CJI prohibition), non-payment after cure period, or misrepresentation. Upon termination, Client's access is revoked and data will be retained per Section 12.
These Terms are governed by the laws of the State of North Carolina. Any dispute arising from these Terms shall be resolved first by good-faith negotiation, then by binding arbitration in Raleigh, NC under AAA Commercial Arbitration Rules. Class action waivers apply. Nothing prevents either party from seeking injunctive relief in court.
AMSTRA may modify these Terms at any time upon 30 days' written notice to the email address on the account. Continued use of the Platform after the effective date of any modification constitutes acceptance of the updated Terms.
AMSTRA Capital, LLC
contactus@amstracapital.com
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